Our world is changing and progressing at an increasingly rapid clip. In the world of collision repair, technology that used to feel space-age is now commonplace. The computerization and proliferation of technology like GPS, collision-avoidance, adaptive headlights and cruise control, smart air bags, and so much more has changed how vehicles should be repaired. It is imperative that we keep up with the changing technology so that we are educated and equipped to properly repair vehicles. The technology and materials being used in the manufacture of vehicles is changing with persistent efforts to make vehicles safer and more fuel-efficient. The use of stronger and more exotic metals has an important effect on how a vehicle should be repaired. For instance, there are different welding techniques required to work on vehicles made of aluminum, steel, high-strength steel, and even ultra high-strength steel. Components made of certain metals can be cut and replaced in sections. Other components cannot be sectioned and must be replaced in their entirety.
Therefore, having third-party accountability is an important part of making sure that our body technicians are practicing the most correct and up-to-date repair techniques to ensure safety and longevity. We recently hired a third-party company to independently verify that we are properly repairing vehicles. This company ensures that we have the necessary equipment to perform manufacturer-recommended repairs and also to ensure that we are safely repairing vehicles by adhering to manufacturer repair specifications. It is of the upmost importance that we repair vehicles in accordance with the guidelines that each manufacturer publishes when they build a vehicle.
Additionally, we have an outside company independently verify our customer service experience. We view this as a needed investment to ensure that we are consistently delivering on our mission to treat our customers how we would like to be treated. At Baker Collision Express, it is paramount that you are satisfied with the repair experience. It is even more important to us that we properly and safely repair your vehicle. That means that we invest in continuing education, technical training and certifications, access to manufacturer specifications, and the most advanced equipment. Our commitment to our customers is that we will continue to monitor changes in technology and vehicle production so that we can continue to safely repair vehicles as we have for over 60 years.